How can we help you?

Shipping

We generally ship all orders within 24 hours from the time of purchase! Our team works fast to make sure your new jewelry arrives as quick as possible.

U.S.A

3-5 business days with USPS insured first class shipping.

We also offer "FedEx Express 2-day" shipping, as well as USPS "Priority Mail" and "Priority mail express".


International

7-10 business days with "USPS First Class Package International"

We also offer "Priority Mail International" and "Priority Mail Express International"



All orders $140+ will automatically receive FedEx Express 2-day shipping. A $30 value for FREE!

Payments

VISA

MASTERCARD

AMERICAN EXPRESS

DISCOVER

JCB

ELO

APPLE PAY

GOOGLE PAY

FACEBOOK PAY

PAYPAL

AMAZON PAY

Returns

Our return policy is 30 days. This begins from the time your package was delivered. The item must be unworn and have no signs of wear or damage.


Bundles

A bundle can only be returned as a complete set. No individual item of a bundle can be returned for refund, store credit and/or size exchange


TILO Jewelry has the right to reject any return that does not meet these requirements.


Return Shipping Fee

A free prepaid return label will be provided for all U.S orders. Although we do not cover international return postage, we still accept international returns.

To start a return simply click on the link below. You can also use the contact button to send us a message with your order number and we will take care of it right away!


https://track.shipstation.com/f/r/g/Q%2Bq1vAz9ceB2tUci0%2FSagA%3D%3D

Care

All of our jewelry is made to last a lifetime and will last you many years with the proper care. 

Wear it and have fun with your jewelry as you like. Here are a few tips:

  • Avoid contact with perfumes or make-up products.
  • Rinse your jewelry with clear water after being exposed to salt water.
  • Water makes silver tarnish
  • Clean piercings between changing jewelry
  • Get a small jewelry pouch/organizer

Yes, water activities are okay. If you do get in contact with salt water, it's best to rinse your jewelry piece well.