Frequently Asked Questions
Shipping
Shipping
When will my order ship?
We generally ship all orders within 24 hours from the time of purchase! Our team works fast to make sure your new jewelry arrives as quick as possible.
How long is the shipping time?
U.S.A
3-5 business days with USPS insured first class shipping.
We also offer "FedEx Express 2-day" shipping, as well as USPS "Priority Mail" and "Priority mail express".
International
7-10 business days with "USPS First Class Package International"
We also offer "Priority Mail International" and "Priority Mail Express International"
Payments
Returns
Returns
What is your return policy?
Our return policy is 30 days. This begins from the time your package was delivered. The item must be unworn and have no signs of wear or damage.
Bundles
A bundle can only be returned as a complete set. No individual item of a bundle can be returned for refund, store credit and/or size exchange
TILO Jewelry has the right to reject any return that does not meet these requirements.
Return Shipping Fee
A free prepaid return label will be provided for all U.S orders. Although we do not cover international return postage, we still accept international returns.
How can I make a return?
To start a return simply click on the link below. You can also use the contact button to send us a message with your order number and we will take care of it right away!
https://track.shipstation.com/f/r/g/Q%2Bq1vAz9ceB2tUci0%2FSagA%3D%3D