Commonly asked questions

Where is my jewelry stamped?

All jewelry that is purchased at TILO is guaranteed to be properly stamped with the correct metal purity. This can be found on the backings, post, or lock depending on the product.

HOW CAN I TIGHTEN MY HOOP EARRINGS?

Overtime, hoop earrings can become a little loose. This is normal with all hoop earrings. Watch our helpful video on how to easily tighten your hoops in under 1 minute.

Click here to learn how to easily tighten your hoops

Video Coming Soon!
https://www.tilojewelry.com/pages/tilo-gold-page

Learn about GOLD

  • Difference between 10K & 14K?
  • Solid Gold V.S. Hollow Gold
  • How is Rose gold and White Gold made?
  • How much is 1oz of gold today?
Learn More

Learn about diamonds

  • Difference between Natural & Lab Diamonds
  • Different Diamond-Cut options
  • What makes a diamond have value?
  • What do diamond gemstones represent?
Learn More

Learn about Gemstones

  • What is a gemstone?
  • What is my Birthstone?
  • What does my Birthstone symbolize?
Learn More

certificate of authenticity

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